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Delivery and Returns Policy

Terms and conditions of sale

Including delivery, refund and returns policy

The following terms and conditions apply to all orders for the purchase of goods from the MAG Online Shop. Please print a copy of these terms and conditions for your future reference.

Our contract

If you place an order online to purchase a product from MAG we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we deliver the product to you. Any products on the same order which we have not delivered to you do not form part of that contract.

Description of the Goods

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. We reserve the right to refuse orders where product information has been mis-published, including prices and promotions.


The supply of goods from this website is subject to availability and it is not always possible for us to inform you at the time you place your order whether the goods you want are still available for purchase. In the case of this happening a carefully selected alternative may be sent or a refund may be given.


Orders delivered to UK addresses will be charged at £3.85 per order and sent by Royal Mail.

Orders delivered to addresses outside the UK will be charged at £5.85 and sent by Airmail.

MAG reserves the right to make additional delivery charges should the order placed cost significantly more to deliver than the standard charge of £3.85 or £5.85. In this instance on receiving the order, MAG will contact you to advise of any additional charges, at which point you will have the option to accept the additional charge and proceed with the order, reduce the size of your order or cancel it. 

All orders will be dispatched within two working days of receiving your order.

Special delivery options may be available. Please contact Ingrid before placing your order and we will advise if special delivery is possible on your order.

Please note: Delivery is by Royal Mail or Airmail, therefore MAG cannot be held responsible for delays caused by the postal system. If your goods fail to arrive, please contact Ingrid at the MAG Shop. We cannot issue a refund where goods are lost by third parties.

Cancellation and Returns

We offer a 21 day no quibbles returns policy which begins from the date you received the goods. All unwanted goods should be returned in a resaleable condition. This does not affect your statutory rights. For more information on your statutory rights please visit:
Once the returned item(s) have been received by MAG, if the item(s) is in a resellable condition, you will be contacted and offered the choice of a replacement or refund.

If you opt to receive a refund, we will refund the value of the goods, plus the £3.85 or £5.85 you paid in postage and packaging to have the goods delivered to you. You will not be refunded the cost of returning the unwanted or unsuitable item(s) to us.

If you wish to contact us about returns or to make a complaint, contact Ingrid at the MAG Shop.


When submitting your order you are agreeing to the purchase of goods and to allowing MAG to use your personal data for the purpose of supplying the goods. For further information on privacy and security please see MAG’s Privacy Policy.


We will not be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss even if the loss was reasonably foreseeable to both you and us when you commenced using the website or when the contract for the sale of goods was formed. However, MAG does not limit in any way our liability by law for death or personal injury caused from our negligence or breach of duty or caused by our gross negligence or wilful misconduct.

Alteration of Service or Amendments to the Conditions

We reserve the right to make changes to our website, policies, and these Terms and Conditions of Purchase at any time. You will be subject to the policies and Terms and Conditions of Purchase in force at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions are deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

Events beyond our reasonable control

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.

Governing law and Jurisdiction

These conditions are governed by and construed in accordance with the laws of the England and Wales. You agree, as we do, to submit to the exclusive jurisdiction of the English courts. MAG’s VAT registration number is GB698060109.

About MAG

MAG (Mines Advisory Group) saves and improves lives by reducing the devastating effects armed violence and remnants of conflict have on people around the world.
More about MAG...

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Co-laureate of the 1997 Nobel Peace Prize  |  Registered as a charitable company in the UK  |  Company no: 4016409  Charity no: 1083008  |  ISO 9001:2008 accredited  |  International Mine Action Standards compliant  |  Signatory of the ICRC Code of Conduct  |  Member of the Fundraising Standards Board scheme  |  Registered office: Suite 3A, South Central, 11 Peter Street, Manchester, M2 5QR, United Kingdom